Job

Analyst, Process Excellence

at Greenlight Planet
Location Nairobi, Kenya
Date Posted September 10, 2019
Category Accounting & Finance
Job Type CONTRACTOR
Currency KSH
Work Hours Day

Description

ANALYST, PROCESS EXCELLENCE

Location: Nairobi, Nairobi County, Kenya
Full-time

Greenlight Planet is a multinational, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.

Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa.  Greenlight’s Sun King™ products provide modern light and energy to 32 million people in more than 60 countries and have sold over 8 million products worldwide.

From the company’s wide range of trusted Sun King™ solar lamps and home energy systems, to its innovative distribution partnerships, to its EasyBuy™ pay-as-you-go consumer financing model, Greenlight Planet continuously strives to meet the evolving needs of the off-grid market.

Greenlight stays in touch with underserved consumers’ needs in part by operating its own direct-to-consumer sales network, including thousands of trusted sales agents (called as “Sun King Energy Officers”) in local communities across local communities. For Sun King Energy Officers, this is not only a good source of income and employment but also they become an important member of their community bring light and catering to local energy needs within their communities.

Today, with over 1100 full-time employees in 11 countries, we remain continuously impressed at how each new team member contributes unique and innovative solutions to the global off-grid challenge, from new product designs, to innovative sales and distribution strategies, to setting up better collection mechanisms, to better training strategies, to more efficient logistical and after-sales service systems.  We listen closely to each other to improve our products, our service, and ultimately, the lives of underserved consumers.

How Sun King EasyBuy Products Work:

Sun King Energy Officers (or the Field Agents) are tasked to visit their communities and household (Door-to-Door) to demonstrate and sell Sun King EasyBuy Solar Products, every day. Customers can purchase a Sun King EasyBuy Solar Home Systems and other products from the Energy Officers, by making a small down-payment and agreeing to pay the remainder of the amount in installments over a pre-agreed period of time. Energy Officers are also responsible to ensure that the Customers make the payment to Greenlight Planet, using the multiple available avenues that Greenlight Planet makes available to them.

Customers make small, affordable periodic payments (at a standard daily rates established & pre-agreed for each product) to purchase light for a number of days. Their solar products will turn off automatically once the amount they have paid for, is exhausted until another recharge is done. Once the product is fully paid off, it is unlocked and customers can enjoy unlimited access to the product without any further payments. Area Business Manager is accountable for establishing and growing the channel of Energy Officers and ensure that the units are sold, the money.

Experience Requirements

2 years experience in an strategy or operational consulting role from a top regional or global consulting firm or business.
1 year experience in project management
1 year experience training teams

Job Responsibilities

Business Process Analysis: Conduct analysis of existing business processes & systems through observation, interviews, data analysis, etc. Summarize and succinctly present findings to your supervisor and other leaders in Greenlight Planet
Process design, redesign and vetting: Work with your supervisor and project sponsors to design critical business processes that deliver increased revenue, reduce cost, or qualitative improvements like customer satisfaction. Design processes with strong controls and KPI measurement.
Pilot and/or lead scale implementation of new processes & systems: Work with project sponsors to prototype new processes or business improvements; project manage for successful implementation; collect data & feedback on performance; roll-out changes to all country operations.
Prepare client ready documentation: Prepare crisp and polished documentation of new systems including process documents, reporting dashboards [excel, looker, BI etc.] training materials, presentations etc.
Training: Conduct trainings with junior, and senior field and office based staff members transferring knowledge and excellent implementation of new processes
Field Visits: Conduct field visits with EB operations across East Africa
Any other business: Any other business as assigned by your supervisor

Education Requirements

Advanced degree is welcome

Skills

Highly analytical with high degree of competency in Excel/Google Sheets, BI software (Looker, Microsoft BI, Tableau) and other analytical tools [this will be tested, do not apply if you do not have these skills]
Critical Thinker: Very strong ability to structure problems and drive towards solutions even in ambiguous situations
Entrepreneurial Spirit with qualities of being able to work independently and figure things out with innovative thinking, problem-solving skills and presence of mind.
Track record of success in their role e.g. fast promotion, demonstrable experience in exceeding results in their role
Ambitious, works hard and works smart (efficiently) wants to supercharge their professional development
Excellent communication skills able to distill information and understand the way to communicate to different audiences to get results
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