Business Operations Department Head

at One Acre Fund
Location Nairobi, Kenya
Date Posted July 9, 2019
Category Accounting & Finance
Currency KSH
Street Address Nairobi Branch


Kenya Business Operations Department Head

Seeking exceptional professionals with 6-10 years work experience to oversee the strategy and implementation of headquarter operations that directly impact our clients.

Founded in 2006, One Acre Fund supplies smallholder farmers with the agricultural services they need to make their farms vastly more productive. We provide quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural trainings to improve harvests. We measure our success by our ability to make farmers more prosperous: On average, farmers harvest 50 percent more food after working with One Acre Fund.

We are growing quickly. We currently serve more than 800,000 farm families in Eastern and Southern Africa, with more than 7,500 full-time staff, and we aim to serve 1 million farm families by 2020.

The Kenya Business Operations Department is tasked with enrolling clients during the year, processing their deliveries to be on-time and accurate, ensuring $40 million portfolio is kept up to date, resolving customer tickets, and generally ensuring our custom customer relationship management software is accurate.

The Business Operations Program Manager’s responsibilities would include, but are not limited to:

Strategy & Vision

Together with your manager, set and steer the course for the 5 year vision.
Run annual ‘Objectives and Key Results’ goals and planning processes for Business Operations department. Ensure annual plans align with the country program’s long-term vision and targets.
Measure progress against goals, regularly report on progress, and hold team accountable to delivering results in key strategic areas.
Drive Business Operations to scale our services to more clients efficiently, while maintaining a high level of service.
Collaborate with Product Managers, developers and country leadership to update and improve on the cross-country organizational data platform.

Experience Requirements

We are seeking exceptional professionals with 6-10 years of work experience, and a demonstrated long-term passion for international development. Candidates who fit the following criteria are strongly encouraged to apply:
Strong work experiences. Examples include a demanding professional work experience, or successful entrepreneurial experience (e.g. starting a field program in a developing country, leading a conference, starting a business)

Job Responsibilities

Participate in annual budgeting process; anticipate spending for the year based on annual plans.
Regularly review monthly actual spending against planned spending. Keep all sub- departments operating to maximum efficiency and within planned budget.
Identify ways for the department to become more efficient and find ways to offset unexpected costs.
External Stakeholder Engagement

Meet with and maintain relationships with key external partners of One Acre Fund. This could include Insurance providers, donors to One Acre Fund, or senior leaders of Telecom companies
Research and understand key best practices in functional work areas at other organizations.

Education Requirements

Strong educational background;
Masters Degree preferred


Project management: Ability to set, monitor and meet project goals
Leadership experience at work.
Prior People Management experience
Ability to craft and communicate a vision
Language: English required in Kenya. Swahili-speakers strongly encouraged to apply
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