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Business Process Transformation Lead

at Safaricom Limited
Location Nairobi, Kenya
Date Posted May 15, 2019
Category Business Operations
Currency KSH
Work Hours Day
Street Address Nairobi Branch


Business Process Transformation Lead

We are pleased to announce the following vacancy for a Business Process Transformation Lead within the Financial Operations department. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Senior Manager – Financial Systems & Processes, the position holder will provide Lean Six Sigma expertise and closely work with Service Delivery teams to coach, mentor and deliver continuous improvement projects leading to improvement in Key Performance Indicators – NPS, Efficiency, Effectiveness, Revenue, Cost or any other business critical metrics and enhance their skills and competencies

Experience Requirements

Certified Six Sigma Black Belt with 6-8 years in driving continuous improvement and change management programs

Job Responsibilities

Provide Lean Six Sigma expertise & knowledge to people leading Lean Six Sigma or continuous improvement projects
Conduct workshops and brainstorming sessions to proactively and reactively generate ideas – build & maintain Book of Opportunities for Finance division
Design, define, measure & report KPIs basis process requirements
Support maintaining L5 process documentation for every process (core responsibility lies with the Service Delivery teams)
Mentor and coach Lean Six Sigma project leads
Conduct Lean Six Sigma trainings
Establish benefit capture mechanism which is formal & auditable
Establish Lean Six Sigma certification roadmap for individuals with service delivery & functional teams
Manage & delivery on Stakeholder expectations
Establish & follow escalation process in case of deviation from the overall strategy & plan
Establish feedback mechanisms & improvement projects for external stakeholders like dealers, vendors etc.
Driving automation programs like macro based, robotics process automation, system changes etc.monitor and explain trends and variances
Ability to meet strict deadlines
Ability to relate well with both internal and external customers and work in teams
Leadership skills and ability to train others

Education Requirements

Bachelor’s degree in a relevant discipline


Demonstrate proficiency in project management skills and competencies
Ability to critically analyse processes and systems for enhancement of efficiencies and effectiveness
Demonstrate analytical skills and ability to