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Business Support Assistant

at WFP - World Food Programme
Location Nairobi, Kenya
Date Posted May 13, 2019
Category Business Operations
Currency KSH
Work Hours Day
Street Address Nairobi Branch


Business Support Assistant, SC2 , Kakuma


WFP works to put hunger at the center of the international agenda, promoting policies, strategies and operations that directly benefit the poor and hungry. As the food aid arm of the UN, WFP uses its food to meet emergency needs and support economic & social development. The Agency also provides the logistics support necessary to get food aid to the right people at the right time and in the right place.


Following the approval by the Executive Board in June 2018, WFP Kenya has adopted a Country Strategic Planning (CSP) that emphasizes partnerships and a concerted approach in its Country Operations. The CSP intends to lead towards achieving Zero-Hunger, by aligning WFP’s Strategic Plan and Objectives with SDGs (2 & 17) prioritizing partnerships in emergency, lifesaving and development work benefitting refugees and vulnerable Kenyans. Under the CSP WFP Kenya will define its role and portfolio of assistance that is aligned with Government of Kenya prioritized Development Goals.

The need for the services of Business Support Assistants (SC-2) to enhance the capacity in frontline activities undertaken by Dadaab and Kakuma Sub-Office.

Job holders provides support to team and to beneficiaries and report to the relevant Supervisors. At this level, work is carried out under close supervision and job holders are expected to produce organised and accurate work.


To deliver business support tasks, to ensure that beneficiaries are effectively supported.

KEY ACCOUNTABILITIES (not all-inclusive)

Biometric Verification
Conduct biometric verification checks of beneficiaries (food collectors) during General Food Distributions for enhanced access to food assistance (cash/in-kind)
In case of unsuccessful checks or verification (No Match/Error), refer the beneficiaries to the UNHCR Litigation Desk for further processing
Receive and address/respond to biometric related complaints from beneficiaries and escalate critical issues to the supervisors for further follow up and appropriate action by management/UNHCR Respond to routine queries from beneficiaries with readily available support from supervisors and escalate where appropriate to provide timely and accurate response to enquiries
Support other biometric related activities at the camp
Off cycle Helpdesk
Receive and log in all the Bamba Chakula all queries or case in WFP CRM (Sugar) and ensure closure of all successfully concluded cases thereafter close all the beneficiaries’ cases in CFM (Sugar) sorted.
Compile on daily basis all the reported lost sim cards cases and share with the respective Monitoring Assistant/ CBT focal for their action
Compile on daily basis a list of all the replaced active sim cards issued to the beneficiaries and share with the Monitoring Assistant for their action
Refer complex Bamba Chakula related complaints to the Monitoring Assistants CBT Focal for further action and feedback as appropriate
Refer to the Monitoring Assistant all the Bamba Chakula beneficiaries’ cases that they cannot be able to handle or need to be escalated further
Program Data Collection
Undertake the online monthly BCM data (GFD) collection during the monthly GFD cycle
Undertake the online monthly BCM data collection at the SFP sites
Undertake the online quarterly FSOM data collection at the FDP
Participate in other program site monitoring (SMP/SFP/FFT) with guidance of the Monitoring Assistant
Be clear about the value WFP brings to partnerships: Understands own team’s contributions in its partnerships with internal and external stakeholders.


Please ensure you include your past TWO Performance Approvals / PACE
WFP is an equal opportunity employer and does not charge fees from applicants at any stage of the recruitment process. Only short listed applicants will be contacted.
For any queries write to

Deadline for application: 16 May 2019

Experience Requirements

At least two years' progressively responsible support experience including at least one year in the field of, nutrition, community work, food assistance management, refugee operations, agriculture or other related field.

Job Responsibilities

Understand and communicate the Strategic Objectives: Builds an understanding of WFP’s Strategic Objectives.
Be a force for positive change: Approaches individual tasks and responsibilities with a positive attitude and demeanor.
Make the mission inspiring to our team: Understands the impact of WFP activities in beneficiary communities.
Make our mission visible in everyday actions: Connects individual tasks and responsibilities to unit’s goals and mission.

Look for ways to strengthen people's skills: Seeks opportunities to build and enhance individual skills.
Create an inclusive culture: Demonstrates respect and understanding for diversity and cultural differences.
Be a coach & provide constructive feedback: Identifies and approaches colleagues or supervisors to serve as coaches.
Create an “I will”/”We will” spirit: Sets clear goals and measurable targets for own tasks and responsibilities.

Education Requirements

_Successful completion of secondary school education (KCSE), supplemented with experience or additional education in social services, nutrition, agriculture or other related field_


Knowledge: Training and/or experience in using computers including Word, Excel and other relevant software.

Strong inter-personal skills; courtesy, tact and the ability to work and communicate effectively with people of different national and cultural backgrounds.

Proven ability to work in a team environment and achieve common goals.

Ability to follow standard business support processes and procedures.

Ability to recognise data discrepancies and bring these to the attention of supervisor and/or officer;

Ability to work independently with a minimum of supervision;

Language: Good written and spoken English and fluent Kiswahili.