Job

Business Systems Administrator

at Greenlight Planet
Location Nairobi, Kenya
Date Posted March 13, 2019
Category Business Operations
Job Type FULL_TIME
Currency KSH
Work Hours Day
Street Address Nairobi Branch

Description

Business Systems Administrator, Nairobi
Organization: Greenlight Planet
Country: Kenya
City: Nairobi, Kenya
Office: Greenlight Planet in Nairobi

Greenlight Planet is a multi-national, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.

Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa. Greenlight's Sun King™ products provide modern light and energy to 32 million people in more than 60 countries and have sold over 8 million products worldwide.

From the company's wide range of trusted Sun King™ solar lamps and home energy systems, to its innovative distribution partnerships, to its EasyBuy™ pay-as-you-go consumer financing model, Greenlight Planet continuously strives to meet the evolving needs of the off-grid market.

Greenlight stays in touch with underserved consumers' needs in part by operating its own direct-to-consumer sales network, including thousands of trusted sales agents (called as 'Sun King Energy Officers') in local communities across local communities. For Sun King Energy Officers, this is not only a good source of income and employment but also they become an important member of their community bring light and catering to local energy needs within their communities.

Today, with over 1100 full-time employees in 11 countries, we remain continuously impressed at how each new team member contributes unique and innovative solutions to the global off-grid challenge, from new product designs, to innovative sales and distribution strategies, to setting up better collection mechanisms, to better training strategies, to more efficient logistical and after-sales service systems. We listen closely to each other to improve our products, our service, and ultimately, the lives of underserved consumers.

The Role

The Business Systems Administrator will be taking ownership and auditing all the software and tools related to the business operations and its automations.

 

Experience Requirements

3-5 years of ICT experience with a proven track record of maintaining and configuring different systems and tools
Significant commitment or experience with the social enterprise sector in Africa

Job Responsibilities

Conducting regular audits on business platforms and agent/customer facing systems
Users activity spot checks

Configurations spot checks

Investigating logs to identify configuration changes
Tracking and keeping a record of all changes made to portals and systems
Keeping downtime records, causes and puting in place measures to prevent them from happening again
Identifying and Implementing fallbacks and redundancy mechanisms for business critical systems
Researching for alternative software to reduce costs and improve efficiency
Representing tools on diagrams and process flows to visualize how systems interact within and outside their own environment

Education Requirements

Has a Bachelor's Degree
Has solid experience in managing complex business critical tools and systems

Skills

Strong communication skills and ability to explain complex data flows in a simple manner
Proven experience administering CRM and ERP, Call Center software, Ticketing and Automation software, SMS gateways and other operational tools including Google Sheets and Google Apps Script
A good understanding of our key sectors of focus.Excellent interpersonal skills.
Clear and straight to the point communication skills with fluency in both written and spoken English
Clear thinking/problem solving ability
Excellent attention to details
Excellent issue-tracking and resolution skills
Able to handle multiple tasks at the same time without errors and mistakes.
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