Enterprise Systems Support Analyst

at Safaricom Limited
Location Nairobi, Kenya
Date Posted June 11, 2019
Category Computer & IT
Currency KSH
Work Hours Day
Street Address Nairobi Branch


Enterprise Systems Support Analyst - (19000126)

We are pleased to announce the following vacancy in Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager Channels Solutions, the position holder will Provide 1st and 2nd line functional and technical support of Oracle Enterprise Resource and Planning system, Retail Systems and other related systems.

Experience Requirements

At least 2-3 years experience in a client server environment with two years DBA and / or Application support experience

Job Responsibilities

Provide expert support (and management where applicable) for POS and ERP modules and related applications.
Ensure Data and/or Application Availability of the POS and ERP modules and related applications.
Provide first line support (and management where applicable) for all other internal applications within the ERP team’s jurisdiction.
Escalate and source expertise where necessary

Education Requirements

University Degree in Computer Science or any other Information or Technology related discipline
Programming skills in PL/SQL is a pre-requisite
LINUX certification is an added advantage
LINUX Scripting and basic administration
Oracle E-Business suite training is an added advantage


Programming using PL/SQL and UNIX scripting
Programming skills in any 4GL or a functional programming language e.g. SQL
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