Enterprise Systems Support Analyst

at Safaricom Limited
Location Nairobi, Kenya
Date Posted June 6, 2019
Category Telecommunications & Customer Service
Currency KSH
Work Hours Day
Street Address Nairobi Branch



We are pleased to announce the role of Head of M-Pesa Risk and Compliance Risk for M-Pesa business in the region. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Based in Nairobi, the position will report to the Chief Corporate Security Officer; Safaricom PLC. The holder of the position will be responsible for overall risk and compliance management of M-Pesa business in the region.

Detailed Responsibilities

Formulating the strategy and framework for compliance and risk within the M-Pesa space, not limited to identifying key risks, monitoring such risks, creating and implementing a robust compliance program.
Accountability to the Audit & Risk Committee and Board for the delivery of the compliance requirements in order to underpin the delivery of M-Pesa products. Regular interaction with C-Suite personnel in M-Pesa markets and third parties including to ensure that minimum requirements are met.applicable

Experience Requirements

At least 2-3 years experience in a client server environment with two years DBA and / or Application support experience.

Job Responsibilities

Provide expert support (and management where applicable) for POS and ERP modules and related applications.
Ensure Data and/or Application Availability of the POS and ERP modules and related applications.
Provide first line support (and management where applicable) for all other internal applications within the ERP team’s jurisdiction.
Escalate and source expertise where necessary
Involvement in testing new products, services and technologies.
Test new and upgraded applications before implementation and rollout.
Proactive Application monitoring of POS and ERP Systems.

Education Requirements

University Degree in Computer Science or any other Information or Technology related discipline
Programming skills in PL/SQL is a pre-requisite
LINUX certification is an added advantage
LINUX Scripting and basic administration
Oracle E-Business suite training is an added advantage


Programming using PL/SQL and UNIX scripting
Programming skills in any 4GL or a functional programming language e.g. SQL
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