Job

Front Desk Agent

at AccorHotels
Location Dubai, United Arab Emirates
Date Posted October 17, 2021
Category Admin & office
Job Type FULL_TIME
Currency USD

Description

This is a new kind of hospitality, grounded in the spirit of discovery, the fantasy of nightlife and the adventure of connection. Hyde is more than a brand, it's a state of mind.

- Register and room all guest arrivals according to established procedures
- Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
- Maintain cashier float and ensure accurate daily report of all money received
- Cash hotel guests' personal and travelers checks and assist with currency exchange
- Keep abreast of all modifications to accounting policies and procedures
- Attend to guests' request of using the service of safety box at all times
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
- Attend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
- Is familiar with other Hyde properties so that guest indicating any next destination on the registration card can be "sold" an onward booking to another Hyde property
- Ensure that the guests depart the hotel with a positive impression of hotel service
- Perform the audit balances and prepare all reports for audit in an orderly fashion

Requirements
QUALIFICATIONS

- Post Secondary Education or relevant qualifications in Hotel Management

EXPERIENCE

- Minimum 2 years Guest Relations experience preferably in a four or five star hotel.