Global HQs Corporate Operations Lead

at One Acre Fund
Location Nairobi, Kenya
Date Posted February 13, 2020
Category Management
Currency KSH
Work Hours Day


Global HQs Corporate Operations Lead

Founded in 2006, One Acre Fund supplies smallholder farmers with the agricultural services they need to make their farms vastly more productive. We provide quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural trainings to improve harvests. We measure our success by our ability to make farmers more prosperous: On average, farmers harvest 50 percent more food after working with One Acre Fund.

We are growing quickly. We currently serve more than 800,000 farm families in Eastern and Southern Africa, with more than 7,500 full-time staff, and we aim to serve 1 million farm families by 2020.

The Global HQs Corporate Operations Lead guides and manages the overall direction and execution of Corporate Operations’ activities in our two global HQ locations; Kigali & Nairobi. This person will create new processes & systems to drive standardisation and improved execution, guiding their team’s engagement with clients to provide the highest possible quality and efficiency of service. The role is responsible for ensuring that, as our global HQs grow, we can scale up our services sustainably, and make the right choices to meet organisational & staff needs. The person in this role is expected to engage with and drive the long-term strategic vision for the Corporate Operations team and plan accordingly for the future of our services.

Experience Requirements

Excellent relationship management skills & customer service experience

Job Responsibilities

Set the strategic vision for the growth & improvement of our global HQ locations and define a pathway towards reaching it
Create mechanisms by which to gather & track critical data and use it to drive timely decision making
Create and implement key systems & processes to ensure the smooth running of our global HQ operations
Own the strategic creation & improvement of all Visitor Systems & Processes for our global HQ locations
Create and oversee the relationships with external vendors who support our operations in HQ locations
Set a strategic vision for both leadership & staff-facing communication and create processes to ensure consistency, timeliness & well-crafted information
Liaise with our global Health, Safety & Security team to ensure our global HQ locations are meeting organisational standards
Own the use and tracking of our annual budget for global HQ locations, while increasing cost efficiencies
Support the development of global policies relating to controls, staff benefits and access and oversee their implementation in your global HQ locations
Support the development, implementation and use of cross-country tools & technology, from supply forecasting to asset management tools and more
Provide professional development opportunities and coaching to reports
Plan for, develop and document new policies/processes in support of scalability


Fluent English is essential; both written & spoken
Strong process design skills, with the ability to standardise processes for multiple contexts
Ability to employ and apply systems thinking to a range of complex & nuanced problems
Excellent and provable attention to detail
Strong educational background; degrees in business management/administration preferred
Demonstrated leadership experience at work, or outside of work, enthusiasm for learning, and openness to feedback.
Ability to build teams and collaborate with colleagues from diverse backgrounds.
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