Head of Agency Network

at Telkom
Location Nairobi, Kenya
Date Posted May 23, 2020
Category Management
Currency KSH
Work Hours Day


Regions: Nairobi
Reporting to: Director, Sales & Distribution – Mobile Division
Band: 4.2
Department: Mobile Sales

Who We Are
Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast fibre optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.

Agent and merchant network acquisition through the development and execution of the MFS distribution strategy.
and achievement of sales and acquisition targets whilst ensuring strong MFS point of purchase presence and brand visibility country wide.

How to Apply
This position is open to Kenyan citizens only. If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position. Application should be sent by latest 5th June 2020 , please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. Apply through for internal applicants and to for external applicants and ensure the job title is quoted on the subject field. Only shortlisted candidates will be contacted.

Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, tribe, religion, gender, age or disability.

Experience Requirements

Minimum 7-10 years of experience in sales, distribution and customer service and relationship management, including 2-3 years in a similar position in an MFS Environment
Experience in Telecommunication / ICT industries and good understanding of these services and solutions are preferred.

Job Responsibilities

To define the Agent and Merchant network strategy for MFS
To undertake RTM strategy review for MFS and Implement in sync with the Mobile Sales Division go to market structure
Define and manage operational processes for Agent and Merchant on-boarding
To oversee and drive the people capability agenda for MFS across all levels – TKL staff (Field & Retail), 3P Staff and Partner Staff.
To ensure full training & cascading of the necessary Anti Money Laundry (AML) and regulatory requirements
Together with Sales Management, set MFS 30-day Active Agents & 30-day Active Merchants Targets for the Sales Force
To support Mobile Sales’ overall acquisition Agenda
To achieve in-market brand visibility targets with support from HQ-led Trade Marketing & Brand Activities
To monitor the MFS activities of competition and to prepare counter action plans.
To build interfaces & relations with other departments to drive overall Telkom agenda in trade: Finance, Logistics, Marketing

Education Requirements

Bachelor’s degree in Business, Marketing or related field from a recognized institution


Proven management and motivation skills
Strong analytical skills including demonstrated experience using hard data and metrics to measure performance, determine improvements and innovations.
Solid understanding of market, competitors, & customer
Strategically Oriented – solid understanding of the integrated set of products and services included within the MFS portfolio; able to identify opportunities & define and implement these opportunities
Financial Management – develop and manage budgets, drive down costs wherever possible.
Presentation and communication skills – superior, both written and oral. Experience in report writing.
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