Kenya Business Operations Manager

at One Acre Fund
Location Nairobi, Kenya
Date Posted June 10, 2019
Category Management
Currency KSH
Work Hours Day
Street Address Nairobi Branch


The Kenya Business Operations Department is tasked with enrolling 450,000 clients during the year, processing their deliveries to be on-time and accurate, ensuring $40 million portfolio is kept up to date, resolving over 300,000 customer tickets, and generally ensuring our custom customer relationship management software is accurate.

The Business Operations Program Manager’s responsibilities would include, but are not limited to:

Strategy & Vision

Together with your manager, set and steer the course for the 5 year vision.
Run annual ‘Objectives and Key Results’ goals and planning processes for Business Operations department. Ensure annual plans align with the country program’s long-term vision and targets.
Measure progress against goals, regularly report on progress, and hold team accountable to delivering results in key strategic areas.
Drive Business Operations to scale our services to more clients efficiently, while maintaining a high level of service.
Collaborate with Product Managers, developers and country leadership to update and improve on the cross-country organizational data platform.

Experience Requirements

Strong work experiences. Examples include a demanding professional work experience, or successful entrepreneurial experience (e.g. starting a field program in a developing country, leading a conference, starting a business, solid Peace Corps accomplishments).

Job Responsibilities

Serve as direct management line to 3 leadership-level staff, who oversee the 6 sub-departments. Together over 60 full time staff are split across the following sub-departments: Case Investigations, Client Data Management, Collections, Customer Engagement, Orders & Distribution, and Product Support & Execution.
Management will include oversight, weekly reporting meetings, performance reviews and development, strategic direction and support.
Ensure that all staff receive effective mentorship to promote career growth.
Work with the Training Department to run major staff training across entire team.
Personally lead training sessions for senior staff members.
Lead and support hiring of high-level staff members within Business Operations

Education Requirements

Strong educational background; Masters Degree preferred


Project management: Ability to set, monitor and meet project goals
Leadership experience at work.
Prior People Management experience
Ability to craft and communicate a vision
Humility. We are looking for passionate professionals who combine strong leadership skills with good humor, patience, and a humble approach to service to join our growing family of leaders.
Language: English required in Kenya. Swahili-speakers strongly encouraged to apply.
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