|Date Posted||June 11, 2019|
|Street Address||Nairobi Branch|
Kenya Business Operations Manager
Seeking exceptional professionals with 4+ years work experience to oversee the strategy and implementation of headquarter operations that directly impact our clients.
The Kenya Business Operations Department is tasked with enrolling 450,000 clients during the year, processing their deliveries to be on-time and accurate, ensuring $40 million portfolio is kept up to date, resolving over 300,000 customer tickets, and generally ensuring our custom customer relationship management software is accurate.
The Business Operations Program Manager’s responsibilities would include, but are not limited to:
Strategy & Vision
Together with your manager, set and steer the course for the 5 year vision.
Run annual ‘Objectives and Key Results’ goals and planning processes for Business Operations department. Ensure annual plans align with the country program’s long-term vision and targets.
Measure progress against goals, regularly report on progress, and hold team accountable to delivering results in key strategic areas.
Strong educational background; Masters Degree preferred
Project management: Ability to set, monitor and meet project goals
Leadership experience at work.
Prior People Management experience
Ability to craft and communicate a vision
Humility. We are looking for passionate professionals who combine strong leadership skills with good humor, patience, and a humble approach to service to join our growing family of leaders.
Language: English required in Kenya. Swahili-speakers strongly encouraged to apply.
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