Manager –Business Intelligence & Analytics

at Telkom
Location Nairobi, Kenya
Date Posted May 23, 2020
Category Business Operations
Currency KSH
Work Hours Day


Position: Manager –Business Intelligence & Analytics

Region: Nairobi

Reporting to: Head of Digital & Strategic Innovations

Deadline: 5th June 2020

Band: 4.1

Department: Corporate Development

Who We Are

Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast fiber optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.

Role Purpose

The job holder will be responsible for supporting the conceptualization, planning, development and implementation of commercially sustainable products and services in order to grow our market share and profitability. Ensure all products and solutions are financially viable through research and analytics and create value for Telkom, its vendors, partners as well as new and existing customers.


How to Apply

Application should be sent to for internal applicants and to for external applicants by providing an updated Curriculum Vitae (CV) before 5th June 2020 including details of your current telephone contacts and names of three referees. Only shortlisted candidates will be contacted.

Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, tribe, religion, gender, age or disability.

Experience Requirements

3- 5 years’ experience in developing requirements and formulating business metrics for reporting.

Knowledge of Database management tools and Ability to transform an idea/strategy into a product through process mapping and requirements writing
Solid background in statistics methodology and familiar with data visualization tools, e.g. Tableau
They must be able to undertake research, analyse data, and apply results in problem solving and decision making, taking a long term perspective
The business analyst manager must be a tenacious decision maker, with strong business acumen and ability to bring a sound, aggressive, and responsible approach to business
Demonstrate ability to utilize numeric data and metrics to back up assumptions and develop business cases

Job Responsibilities

Automate complex, manual and error-prone processes.
Through data, research and analytics ensure that the organization identifies commercially viable and scalable products and services that will propel Telkom to be a market leader in identified markets, generate revenue growth and deliver profits.
Ensure continual review of Telkom offerings and business models to ensure that they are competitively priced and deliver on promise.
Support in reviewing potential partnerships and act as liaison between the Business and Technology Divisions.
Support the creation of a joint business plans and go-to-market initiatives with key sponsors from the Partner and relevant individuals from Telkom.
Support the development of joint solution offerings to meet changing customer needs.
Make sure partners are fulfilling their contractual obligation and that Telkom is providing the required support.
Develop and manage relationships with relevant stakeholders and their respective requests for analysis
Responsible for developing, operationalizing and review of statistical models towards business development and growth.
Undertake research, analysis and benchmarking of data garnered from disparate sources and related industries.
Provide relevant insights and recommendations with statistical support/validity on analysis
Provide assistance in the design and delivery of automated, scalable analytical models to stakeholders

Education Requirements

Bachelor’s degree in Business Management or in a quantitative field such as Mathematics, Statistics, Engineering, Computer Science, Economics, or Finance


Advanced proficiency in Excel (including VBA, Pivot Tables, array functions, Power Pivots, etc.), and experience in SQL and manipulating large data sets in a database
Networking skills to form collaborative partnerships
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