Job

Mystery Client Consultancy Services

at Triggerise
Location Nairobi, Kenya
Date Posted February 13, 2020
Category Training and Consultancy
Job Type FULL_TIME
Currency KSH
Work Hours Day

Description

MYSTERY CLIENT CONSULTANCY SERVICES

Organisation:  Triggerise

Closing date: 26 Feb 2020
BACKGROUND

TRIGGERISE is an organization that motivates users – primarily young women and adolescent girls – to make positive choices. We use nudges like reminders, discounts, in-person and digital follow-ups, and reward points to encourage our users to access and use healthy products and services. We also support them in becoming entrepreneurs and adding value to their economies.

Triggerise in Kenya is registered under the Kenya Companies Act with a Certificate of Registration Number PVT/2016/025180 dated 16th September 2016. Triggerise has its main office in Nairobi but carries out its operations in eighteen counties in the Republic of Kenya.

Triggerise is sourcing for Mystery Client (shopper) services from a recognized company to provide monitoring and oversight services within the delivery of the programs by providing user/client experience and measure compliance or any customer service process, by acting as potential customers/actual customers and report back on their experiences in a detailed and objective manner.

 

Experience Requirements

Experience, Skills and Ability of Service Provider
Bidders’ track record which includes

Past experience in similar work of this nature.

Team member experience (accompanied by brief CV's).

Job Responsibilities

Ease of reaching a mobilizer, their level of cooperation and check if the mobilizer has a badge or any organization branding when they meet.

Enrollment process by the mobilizer through lo-tech and/or no-tech pathways.

Mobilizer knowledge of the offers/products/services.

Effectiveness of the age verification as done by the mobilizer.

Application of consent for photos taken by the mobilizer for face recognition.

Adherence to the code of conduct such coercion or misleading information on the offer.

Potential mobilizer malpractice such as collusion with providers or retailers, use of client miles through gaming of the system or misleading clients.

Youth Friendliness of the mobilizer.

Skills

The ability of the bidder to fulfil TRIGGERISE's requirements
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