|Date Posted||July 7, 2020|
Training and Consultancy
MYSTERY CLIENT CONSULTANCY SERVICES
Closing date 17 Jul 2020
TRIGGERISE is an organization that motivates users – primarily young women and adolescent girls – to make positive choices. We use nudges like reminders, discounts, in-person and digital follow-ups, and reward points to encourage our users to access and use healthy products and services. We also support them in becoming entrepreneurs and adding value to their economies.
Triggerise in Kenya is registered under the Kenya Companies Act with a Certificate of Registration Number PVT/2016/025180 dated 16th September 2016. Triggerise has its main office in Nairobi but carries out its operations in eighteen counties in the Republic of Kenya.
Triggerise is sourcing for Mystery Client (shopper) services from a recognized company to provide monitoring and oversight services within the delivery of the programs by providing user/client experience and measure compliance or any customer service process, by acting as potential customers/actual customers and report back on their experiences in a detailed and objective manner.
SCOPE OF WORKS
The firm is expected to provide Routine Mystery shoppers who will go through our User Journey and provide an assessment of the experience of interacting with our platform, teams and service providers.
Therefore, the firm will offer routine Mystery Client (Shopper) services. The ideal mystery client (shopper) will provide the following services for girls between the ages of 15 - 24 years of age by providing the following service;
The firm is expected to have a pool of Mystery Clients (Shoppers) who will be assigned on a routine basis to the various facilities.
The Mystery client (shopper) depending on the location will be enrolled through;
Assisted mobilization: linked to the mobilizer using mobile numbers or mobiliser locations which Triggerise will provide. or
Self enrolment. The MC will attend Triggerise activation events or visit social media platforms and receive instruction to enrol.
The mystery clients will provide verification of general compliance of actors to agreed terms in the Letter of Agreement (LOA) and/or Code of conduct (COC) with the actors.
Assess the experience and quality of the entire client user journey for the girls (users) to get learnings and identify potential areas of improvement.