|Date Posted||February 13, 2020|
Training and Consultancy
MYSTERY CLIENT CONSULTANCY SERVICES
Closing date: 26 Feb 2020
TRIGGERISE is an organization that motivates users – primarily young women and adolescent girls – to make positive choices. We use nudges like reminders, discounts, in-person and digital follow-ups, and reward points to encourage our users to access and use healthy products and services. We also support them in becoming entrepreneurs and adding value to their economies.
Triggerise in Kenya is registered under the Kenya Companies Act with a Certificate of Registration Number PVT/2016/025180 dated 16th September 2016. Triggerise has its main office in Nairobi but carries out its operations in eighteen counties in the Republic of Kenya.
Triggerise is sourcing for Mystery Client (shopper) services from a recognized company to provide monitoring and oversight services within the delivery of the programs by providing user/client experience and measure compliance or any customer service process, by acting as potential customers/actual customers and report back on their experiences in a detailed and objective manner.
Bidders’ track record which includes
Past experience in similar work of this nature.
Team member experience (accompanied by brief CV's).
Enrollment process by the mobilizer through lo-tech and/or no-tech pathways.
Mobilizer knowledge of the offers/products/services.
Effectiveness of the age verification as done by the mobilizer.
Application of consent for photos taken by the mobilizer for face recognition.
Adherence to the code of conduct such coercion or misleading information on the offer.
Potential mobilizer malpractice such as collusion with providers or retailers, use of client miles through gaming of the system or misleading clients.
Youth Friendliness of the mobilizer.